Shipments and returns

Items will be packed and shipped within 5 working days. In the event of a stock out, we will immediately notify you of the situation and propose an alternative item or issue a refund without questions.

We ship internationally via Fedex, DHL or TNT. Kindly note that you, the esteemed customer will be responsible for custom duties and import taxes that may be incurred in your country. All instruments are inspected and well packed prior to shipping.

Guitars & Basses:

USA & Canada: Flat rate of SGD$130. Estimated delivery: 7 - 9 working days subject to customs clearance.

South America: Flat rate of SGD$200. Estimated delivery: 9 - 14 working days subject to customs clearance.

Europe: Flat rate of SGD$130. Estimated delivery: 7 - 9 working days subject to customs clearance.

Australia & New Zealand: Flat rate of SGD$150. Estimated delivery: 7 - 9 working days subject to customs clearance.

Russia: Flat rate of SGD$200. Estimated delivery: 9 - 14 working days subject to customs clearance.

Asia Pacific: Flat rate of $70. Estimated delivery: 7 - 9 working days subject to customs clearance.

Singapore: Free Shipping.

Other Countries: Please email us to enquire shipping rates.

Accessories

The freight charge for accessories will be computed according to their respective weights. Naturally, larger quantities of accessories will have better economies of scale on shipping. Accessories will ship for free if purchased together with guitars.

Damage & Returns

In the unfortunate event that an item arrives damaged upon arrival, please inform us within 3 days of receipt of the instrument. We will proceed with an investigation with the freight forwarder and arrange for an exchange / return of the instrument and / or a refund of your purchase. Please note that buyer is responsible for the freight cost of returning the instrument.